Return & Refund Plicy

Return & Refund Policy

At HunterKnivesUS, we prioritize customer satisfaction and aim to ensure that every purchase meets your expectations. If you find yourself unsatisfied with your order, please take a moment to review our return and refund policy outlined below.

1. Eligibility for Returns

Customers may return items within 30 days of receiving their order. To qualify for a return, items must be unused, in their original packaging, and in the same condition as when they were received. It is important to note that certain items, particularly customized or personalized products, are not eligible for return.

2. Initiating a Return

To initiate a return, customers are encouraged to contact our customer service team. This can be done via email or phone, where our representatives will guide you through the return process and provide necessary instructions.

3. Return Process

Once a return request is approved, customers will receive a return shipping label along with detailed instructions on how to send the item back. It is essential to follow these instructions carefully to ensure a smooth return process. Items sent back without prior authorization will not be accepted.

4. Refunds

Upon receipt of the returned item, our team will inspect it to confirm its condition. If the return is approved, customers will be notified, and a refund will be processed to the original payment method within 10 business days. Please note that it may take additional time for banks or credit card companies to reflect the refund in your account.

5. Damages and Issues

Customers are advised to inspect their orders upon receipt. If any item is found to be defective, damaged, or incorrect, it is crucial to contact our customer service team immediately. This allows us to evaluate the issue and take appropriate action to resolve it.